1. Who controls your information
FIRSTIDP INTERNATIONAL LLC ("FirstIDP," "we," "us") is responsible for personal information processed through firstidp.com and our translation service. Our mailing address is 127 N Higgins Ave Ste 307D #2849, Missoula, MT 59802, USA.
2. Information we collect
Depending on how you use the service, we may collect contact details, request details such as document type and language pair, order records, support communications, technical information such as browser type and security logs, and cookie information described in our Cookie Policy.
3. How and why we use information
We use information to review requests, provide quotations, perform and deliver translations, verify instructions, answer support requests, prevent fraud, protect our systems, keep legally required records and improve the website.
4. Document handling
The website request form does not collect document files. If a request moves forward, our team will explain the appropriate handling method by email. Do not include identity numbers, document images or other sensitive details in the first request message unless we specifically ask for them later.
5. When information is shared
We may share limited information with service providers supporting hosting, email, storage, customer support, fraud prevention and professional advice. Providers may use the information only for contracted purposes. We may also disclose information when required by law or to protect legal rights. We do not sell personal information for money.
6. International processing
Our company is based in the United States and our providers may process information in other countries. Where required, we use contractual and organizational safeguards for cross-border transfers.
7. Retention
We keep information only as long as reasonably needed for the service, legal records, dispute handling, security and legitimate business purposes. Retention periods vary by record type and applicable requirements.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, restrict or receive a copy of information, object to certain processing, withdraw consent and complain to a regulator. We may need to verify identity before fulfilling a request. Email privacy@firstidp.com.
9. Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure, so please avoid sending unnecessary sensitive information.
10. Changes
We may update this policy. The date above identifies the current version.
11. Contact
Privacy questions: privacy@firstidp.com
General support: hello@firstidp.com
FIRSTIDP INTERNATIONAL LLC, 127 N Higgins Ave Ste 307D #2849, Missoula, MT 59802, USA.